At Tranise West, we’re committed to transparent, secure, and sustainable payment practices that align with our brand values. Below is a detailed breakdown of our payment terms, accepted methods, and policies for customers in the United States and Canada.
We currently accept the following major credit cards for secure transactions:
- Visa
- Mastercard
- American Express
All payments are processed through trusted third-party payment providers to ensure the highest level of security for your financial information.
The currency for your order is exclusively determined by your shipping destination (not your billing address or card currency):
- United States: Orders shipped to U.S. addresses are priced and charged in U.S. Dollars (USD).
- Canada: Orders shipped to Canadian addresses are priced and charged in Canadian Dollars (CAD).
The currency selector at the top of our website is provided for viewing convenience only and does not alter the transaction currency. If your payment card is issued in a different currency (e.g., a Canadian card used for a U.S. order), your bank or card issuer may apply an exchange rate and/or foreign transaction fee. These fees are set by your financial institution and are not imposed by Tranise West.
We prioritize the security of your payment data with industry-leading measures:
- Enterprise-grade SSL encryption for all transactions to protect data in transit.
- Partnerships with trusted third-party payment processors to handle payment authorization and processing.
- No storage of complete credit card numbers on our internal servers—all sensitive financial data is securely managed by our payment partners.
- When you place an order, your bank may place a temporary authorization hold on your card for the full order amount to verify sufficient funds. This hold is not a permanent charge and will be released if the order is canceled or adjusted.
- The actual charge will be processed only after your order is confirmed and begins processing (typically within 1–3 business days).
- If a payment is declined or flagged for security review, we may contact you to verify your payment details. Failure to complete verification may result in order cancellation at our discretion.
- Approved refunds will be credited back to the original payment method used at checkout (e.g., the same credit card).
- Once processed by our team, refunds typically appear on your bank or card statement within 5–10 business days. Processing times may vary depending on your financial institution’s policies.
- Refunds do not include foreign transaction fees or exchange rate charges—these are non-refundable and handled directly by your bank.
If you have questions about a charge, payment decline, refund status, or any other payment-related matter, please contact our customer support team at
[email protected]. We’ll assist you promptly to resolve any issues.
