Return & Refund Policy

      At Tranise West, we want you to be fully satisfied with your purchase. Below is our comprehensive Returns & Refunds Policy, designed to provide clarity and a straightforward process for customers in the United States and Canada.

      1. Eligible Return Window

      You may initiate a return request within 30 days from the date of delivery (as confirmed by your shipping tracking information). Returns received after this 30-day period will not be accepted or processed, unless required by applicable law.

      2. Return Eligibility Requirements

      To qualify for a return, exchange, or refund, items must meet the following criteria:
      • Unworn, unwashed, and unused (no signs of wear, damage, or alteration)
      • All original tags, labels, and branding intact
      • Returned in the original packaging (if provided)

      Non-Returnable Items

      The following items are final sale and cannot be returned or refunded, except where mandated by applicable law:
      • Sale items (marked as "Final Sale" on the product page)
      • Products explicitly labeled "Non-Returnable"

      3. Exchange Process

      We do not offer direct size, color, or style exchanges. If you wish to receive a different item, please follow these steps:
      1. Place a new order for the desired product on our website.
      2. Initiate a return for the original item (per the instructions below) to receive a refund for it.

      Defective or Incorrect Items

      If you receive a defective, damaged, or incorrect product (e.g., wrong size, wrong style), please contact our support team immediately. We may, at our sole discretion, offer a replacement (if available) or process a full refund—including coverage of return shipping costs.

      4. Return Shipping Responsibilities

      • Defective/Incorrect Items: We cover all return shipping costs for items that are defective, damaged, or shipped in error. A prepaid return label will be provided to you upon confirmation of eligibility.
      • Change-of-Mind Returns: For returns initiated due to personal preference (e.g., wrong size chosen, no longer wanted), the customer is responsible for all return shipping fees. Original shipping charges from your order are non-refundable, unless the return is a result of our error (e.g., incorrect item shipped).

      5. How to Initiate a Return

      To start the return process, please follow these steps:
      1. Send an email to [email protected] with the following information:
        • Your order number (found in your order confirmation email)
        • Reason for the return (e.g., defective, wrong size, change of mind)
        • Clear photos of defective or damaged items (if applicable)
      2. Our customer support team will review your request within 1–2 business days and confirm eligibility.
      3. If approved, you will receive detailed return instructions (including a prepaid label, if applicable) via email.
      4. Package the item securely (using the original packaging if possible) and ship it back to the address provided.
      Note: Do not ship items back without prior approval—unauthorized returns will not be processed or refunded.

      6. Refund Processing

      • Once we receive and inspect your returned item (typically 3–5 business days after delivery to our warehouse), we will send you an email to confirm whether the return is approved.
      • Approved refunds will be issued to your original payment method within 5–10 business days of inspection.
      • Please allow additional time for your bank or credit card issuer to process the refund—processing times vary by financial institution.

      7. Late or Missing Refunds

      If you have not received your refund within the stated timeframe:
      1. First, check your bank or credit card statement—refunds may take 7–14 business days to appear after processing.
      2. Contact your bank or card issuer to inquire about any pending transactions.
      3. If the refund is still missing after following the above steps, email our support team at [email protected]  with your order number and refund reference (if available).

      8. Customs Duties & Taxes (Canada Orders)

      For orders shipped to Canada:
      • Import duties, taxes, and customs fees (levied by the Canada Border Services Agency or the shipping carrier) are the sole responsibility of the customer.
      • These charges are non-refundable—even if you return the item.
      • Approved refunds will only include the original product price and (where required by law) the original shipping fee (if the return is due to our error). Duties, taxes, and customs fees will not be included in the refund amount.
      If you have any questions about our Returns & Refunds Policy, please contact our customer support team at [email protected] . We’re here to assist you!